Premium BigCommerce and Shopify Support Services

Trusted By Over 1,000 Ecommerce Brands Worldwide

Our expert team is here to ensure your BigCommerce and Shopify stores run seamlessly, so you can focus on growing your business. All of our customers have access to our dedicated help desk, staffed by experienced engineers ready to assist with setup inquiries and swiftly resolve any issues. Whether you're launching a new store or optimizing an existing one, our team is here to support you every step of the way.

Prefer to troubleshoot on your own? Our extensive documentation and knowledge base are at your fingertips, offering detailed guides and solutions for common challenges. Empower yourself with the resources you need to tackle any hurdle with confidence.

Tailored Support Plans

We offer a variety of premium support plans designed to fit your specific requirements and budget. Our plans offer faster repsonse times, priority job scheduling, discounts on our standard development rates, support for developers and a set amount of development time each month to enhance and maintain your BigCommerce or Shopify Store. Whether you’re looking for immediate help or ongoing support, our team is committed to providing the solutions you need to thrive.

"The support team was exceptionally friendly and professional. We detailed our issue, scheduled a job, and the problem was resolved to our satisfaction. Highly commendable service."

Tactical Elements Inc

Plans to fit every BigCommerce and Shopify business.

No contracts. Cancel anytime or change as required.



For All Customers

Documentation and knowledge base

Email support
(3 business day response)

Theme support

Competitive quotes for customisations


£25 / month

Support Essentials

Documentation and knowledge base

Priority email support
(1 business day response)

Theme support

1 free microtask / month

£25 credit / month for custom development time

Paid priority scheduling


Monthly Subscription


£75 / month

Enhanced Support

Documentation and knowledge base

Priority email support
(1 business day response)

Theme and development support

2 free microtasks / month

10% discount on custom development time

Free priority scheduling


Monthly Subscription


from £100 / month

Tailored Plans

Documentation and knowledge base

Priority email support
(1 business day response)

Theme and development support

1 hour - 2 days / month

From 10% discount on custom development time

Options for priority
job scheduling

Get a Quote

Pay on Account or Subscribe

What our customers say

"Quick, professional and with great value! Very helpful and our go-to people when we want some customisation work done on our website."

Justin Patel

International Dance Shoes

"Flair always understand exactly what development we require and what we are trying to achieve. They have an eye for design as well as excellent technical knowledge of Big Commerce. We have worked with the team for over 3 years and would highly recommend them to anyone looking for a reliable and knowledgeable partner."

Natalie Mudd

The Wood Flooring Co

"Good response and quick turnaround. Just what we needed to keep things running smoothly."

Ed Frederick

Leaders Furniture

"We have been using Flair's services the past few years, and have been very happy with our website theme and all of the customization support we have requested. Their team is quick to provide quotes and fulfill development requests. We'd recommend them to anyone looking to utilize their services or website themes."

Kayla Schneider


"We've been working with Flair for years due to their straight forward and helpful approach to every project (big or small) we've thrown at them. Feedback sessions are simple, communication is solid and results are what we wanted. Fully recommend for all your website development needs! Helps that they're all lovely people, too."

Alex Harley

Marie Chantal

"I have finally found the perfect web designer! After going through my different versions on my website, finally I found Flair, not only did they redesign my website and it actually worked properly, they offered me great advice on how to improve it. Since having the website rebuilt Flair has offered fantastic support, helping me add new products and updates. I wish I had found Flair in the beginning!"

Jenny Johnston


"I have known the directors of Flair for many years, they are true experts in their field. They provide a prompt reply to any queries I have and always explain things in laymans terms which I really appreciate. First class service, thank you."

David Walker

Sloane Walker

"Fast. Effective. Good price. Love working with Flair"

Noah Lebowitz

Supreme Nutrition Products

"I can only speak very highly of Nathan, Paul and their team at Flair. Their service is always prompt and they make all possible efforts to recommend the best solutions to customise the BigCommerce templates. There is always an answer to a problem. They are good and reliable developers and Flair in general is a very serious agency that I could only recommend to anyone."

Livia Manca di Villahermosa

Marie Chantal

"We have recently migrated our large site to a new platform. Flair Consultancy has been instrumental in the launching of our new site correctly and quickly. When there were features that our new platform didn't support that we absolutely needed, Flair was always able to find the perfect solutions that fit exactly what we wanted. It was also solutions that could be continued through to new products and services by our own employees. They also completed our requests EXACTLY as we requested. The code they write is clean, simple and well thought out. Very easy company to work with!"

Jason Wilson

Greek Creations

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