We're excited to announce brand new support options designed to empower BigCommerce and Shopify businesses of all sizes! Whether you're just starting out or running a booming online empire, we have a plan that perfectly fits your needs and budget.
Flexibility at Your Fingertips:
Our support options still offer complete flexibility, allowing you to cancel anytime or seamlessly change plans as your business evolves.
Introducing Our New Support Options:
Free: We continually update our comprehensive documentation and knowledge base to help you find answers to your questions about our themes. If you can’t find the answer or - perish the thought - you think you’ve found a bug, email support and we’ll respond within 3 business days.
Plus: Upgrade for faster email response times (within 1 business day). This plan also offers one free microtask per month (think small tweaks or code fixes). You'll also receive a discount equivalent to your monthly subscription each month to use towards custom development once in that month.
Pro: Provides everything in Plus and more! Enjoy priority email support, theme and development assistance, two free microtasks per month, and a 10% discount on all custom development time. Free priority scheduling is also included, ensuring any custom development jobs are started quickly.
Enterprise: We can also offer a tailored plan to perfectly match your support needs. Get in touch for a custom quote and discuss your specific requirements. Enterprise plans include fast support response, theme and development support, and significant discounts on development services.
No matter your business size or budget, we have a support plan to suit. Visit our website today to learn more and choose the perfect option for you!