How to Fix the "Incompatible SCSS Directives" Error in BigCommerce

How to Fix the "Incompatible SCSS Directives" Error in BigCommerce

Has your BigCommerce control panel given you an "Incompatible SCSS Directives" alert? Don't worry—you're not alone. With recent updates in BigCommerce's backend, specifically a change to their SASS compiler, store owners with older themes might face difficulty saving changes, using the page builder, and tapping into the full potential of the theme editor.

The root of the issue? BigCommerce have replaced Node-SASS with Dart-SASS in their server backend. Outdated themes with SCSS directives aren't compatible with the updated SASS compiler. The solution may seem technical, but fear not — we're here to guide you through the process with some straightforward advice, and offer our services if needed.

Simple Solutions You Can Try

Firstly, let's tackle the easy fixes: 

1. Update Your Base Theme
If your store is running on a non-customised or base version of a theme, and you've spotted an update is available—go ahead and update it. This is often the quickest fix to compatibility issues.

2. Update Your Customised Theme
For those of you with tailored theme customisations, ensure your base version is up-to-date. You have two options here: 

  • Fresh Start: Apply the updated base version, which will, unfortunately, overwrite your customisations.
  • Reapply Customisations: Create a new copy of that squeaky-clean base version and selectively reapply your modifications.

Need a Helping Hand? We've Got You Covered!

Now, we understand that not everyone is comfortable tweaking their store's themes — especially when it comes to intricacies like SCSS directives. That's why we offer accessible and comprehensive services to get your online store back on track without hassle.

Basic Update Service

We'll meticulously go through your existing theme and rectify any incompatible SCSS directives, ensuring your theme hums perfectly in tune with BigCommerce's latest sass compiler.

Book Now - £375

Comprehensive Theme Update Service

Sit back and relax while we handle the heavy lifting. We'll integrate your existing customisations into a new, up-to-date version of your theme. Besides ironing out compatibility creases, you'll gain access to the latest features and enhancements of the BigCommerce platform.

Modified Theme Update Service

Each service is designed to keep your store's unique look and feel intact while aligning with current software requirements.

Still Unsure? We're Here to Help

If you're on the fence, or simply want to cross-check a few details, remember — our team is just a call or click away.

We take pride in our support and are committed to demystifying the process while we get your storefront back to its optimal self. Contact our team today if you have any questions, or to discuss which service tier suits your business needs. With our help, you'll navigate this technical hiccup in no time, and it'll be business as usual — only better!

Get In Touch

If you're looking to get a customised theme updated to the latest version, let us know and we'll provide you with a quote.