The other day I used a new site to buy a toner cartridge for a laser printer. I’d never bought from this company before but I was impressed with their site and offers and thought I would give them a go. When I finished the order and reached the confirmation page, for the first time on any store I noticed something really effective.
Below the “thank you” blurb and order confirmation number, they presented an eye-catching panel with a Facebook Like Box, Twitter Follow Button and newsletter signup form. I guess I have seen this many times in recent years, but I can honestly say this is the first time I noticed it. And I have to say, it’s a most excellent idea.
It has become a case of plastering social proof over your site and hoping new visitors will click “like” or “follow”. Of course some FB/Twitter savvy users will click the buttons, but on the majority of sites I work with I have to say the “new visitors to followers” conversion rate is minimal. I’d put this down to the fact the visitor has come with the purpose of finding a product, not following your promotions on Facebook.
But, if your could convert the user to a customer, the chances they will want to subscribe are a lot higher, as you’ve already started a relationship between them and your company. So placing a good promotion for your social channels on the order complete page should help build your followers for Facebook, Twitter, YouTube and whatever else you’re using at the moment.
So how do we do it in BigCommerce? If we know where to look, we can add our Social Marketing promotion in just a few seconds. For this demo, I’ll show you how to add a Like Box for your Facebook profile.